Rental terms

Booking and payment

When you book, you pay a deposit of 25% of the total, and your card is saved so the balance can be charged 2 days before the start date. The total includes the rental, any delivery fee, a 10% service fee and Hawaii general excise tax.

The owner has 24 hours to accept. If they decline or do not answer, your deposit is refunded in full.

Cancellations

Cancel before the owner accepts: full refund. Cancel 7 or more days before the start date: full refund. Cancel within 7 days of the start date: the deposit is kept and anything you paid beyond it is refunded.

Your responsibilities

Use the item only for its intended purpose, follow the owner's rules on the listing, and return it on time, clean and in the condition you received it. You are responsible for loss or damage during your rental beyond normal wear. Vehicles may only be driven by licensed drivers named in advance, and commercial truck rentals require proof of insurance.

Owner terms

Owners list for free. IQ Rental Services keeps 8% of the rental and delivery amount on each completed booking. The renter's service fee and tax are collected by IQ and are not part of the owner's share. Owner payouts are sent through Stripe when the rental starts. Owners must accurately describe items, keep calendars up to date, carry insurance appropriate to the item, and accept or decline requests within 24 hours.

Contact

quincy@iqrentalservices.com